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Checkout information

Payments and Refunds

NaiHive payments buy time-limited profile or classified-ad promotion. They do not pay for, arrange, or guarantee an offline meeting or service between users.

Last updated: 17 October 2026

What you are paying for

Checkout applies the selected VVIP, VIP, Premium, or classified-ad plan to the eligible listing and period shown. Active VVIP, VIP and Premium plans activate their linked paid profile and provide the paid media allowance. Payment does not guarantee views, enquiries, meetings, income, rankings, or results.

Payment providers

Depending on availability, checkout may use M-Pesa, SasaPay, or Paystack. The provider handles payment credentials and mobile-money authentication. NaiHive does not store your card number or mobile-money PIN.

Before paying

  • Check the listing, plan, duration, amount, and currency before confirming.
  • Approve only a payment prompt you started from the NaiHive checkout.
  • Do not share your PIN, OTP, card number, or provider password with anyone claiming to be NaiHive staff.
  • Keep the provider reference and receipt after a completed payment.
  • Remember that a NaiHive promotion receipt is not payment to another user.

Refunds and cancellations

Every completed payment is final. NaiHive does not issue refunds of any kind, full or partial, for any reason, and does not offer credits or exchanges in place of a refund. This applies when you change your mind, stop using the Service, delete a listing or account, receive fewer results than expected, pay more than once, or have a listing suspended or removed for violating the Terms.

A cancelled, declined, expired, or incomplete payment prompt is not a refund because no payment was completed. A promotion may be forfeited when its listing or account is deleted or suspended.

Payment problems

If you see a duplicate charge, an incorrect status, or a provider error, contact us with the account email, provider, amount, date, and reference. We will correct the plan record so every completed payment counts: a duplicate payment is applied to the listing as additional plan time and is not refunded. Never send your PIN, password, OTP, or full card number.

Do not use a fraudulent or abusive chargeback to reverse a valid payment. We may suspend an account while investigating, without limiting rights that cannot lawfully be waived. See the Terms of Service for the full payment terms.