Support
Contact NaiHive
Use the support address below for platform questions, safety concerns, privacy requests, moderation appeals, payment issues, and account help.
Support email
Use a clear subject such as "NaiHive abuse or safety report", "NaiHive privacy request", "NaiHive moderation appeal", or "NaiHive payment issue".
Safety and abuse
Use Report abuse for unsafe profiles, adverts, messages, media, impersonation, harassment, or child-safety concerns.
Privacy and data rights
Use Privacy requests for access, correction, deletion, objection, restriction, consent withdrawal, or portability requests.
Moderation decisions
Use Moderation appeals for a review of a content, listing, feature, verification, or account decision.
Payments
Use Payments and refunds for promotion purchases, references, duplicate charges, or provider errors.
Before you contact us
- Never email your password, OTP, mobile-money PIN, full card number, or identity documents.
- Include the URL, payment reference, account email, date, and a short description only when relevant.
- We never ask you for an identity document. Verification is optional and will always be something you start yourself from your own dashboard.
- Do not send suspected child sexual abuse material or other illegal images. Send the URL and a description instead.
Emergencies
NaiHive is not an emergency service. For immediate danger in Kenya, call 999, 112, or 911. For child protection, call 116. For gender-based violence support, call 1195.