Safety reporting
Report Abuse or Unsafe Content
Use the in-product Report control where available, or email our support channel when the content is a classified advert, message, image, privacy issue, impersonation, or another concern that the profile report cannot cover.
Start a report
Email support@thenaihive.com with the subject "NaiHive abuse or safety report".
For an approved escort profile, you can also sign in and use Report on the profile page. Email is the reporting path for classified adverts, private messages, media, impersonation, child-safety concerns, and reports from visitors who cannot use the in-product control.
What to include
- The profile, advert, message, or media URL, username, or other identifier.
- What happened and why it is unsafe, unlawful, misleading, non-consensual, or otherwise against the Community Guidelines.
- When you saw it and whether there is an immediate risk to someone.
- Relevant transaction or account details, but only what is necessary to investigate.
- A safe way to contact you if we need clarification.
Do not send passwords, OTPs, payment PINs, identity documents, or unnecessary personal data. Do not attach or forward suspected child sexual abuse material or other illegal images. Give us the URL and a description instead.
Urgent danger
NaiHive is not an emergency service. If someone is in immediate danger, call 999, 112, or 911, go to the nearest police station, or contact a trusted person before submitting a platform report.
Child-safety concern
Use the Age and Child Safety Policy for urgent instructions. Call Kenya's free 24/7 Child Helpline on 116 when a child may be at risk.
Privacy or intimate-image abuse
Tell us what information or image was exposed, where it appears, and whether you are the person affected. Do not redistribute it. For access, deletion, or other data rights, use Privacy requests.
Payment or account issue
Include the payment reference, amount, date, provider, and account email. Never include a mobile-money PIN, card number, password, or OTP. See Payments and refunds.
What happens next
We triage reports based on urgency and risk. We may remove or restrict content, preserve evidence, contact the account owner, request more information, escalate to a specialist, or notify authorities where appropriate or required. We may not be able to disclose the outcome because of privacy, safety, or legal restrictions.
Do not publicly confront or threaten the reported person. If you believe a decision was wrong, use Moderation appeals rather than submitting repeated reports.